Super comfy beds, and pillows. Clean. Affordable. We were in town for a concert, and they even offered a free shuttle to and from, the Schottenstein Center. Check in, and out was quick, and easy. Front desk was friendly. My only suggestion for improvement, would be, re-grouting the bathroom floor. It could use a refresh, but I would stay here again, for sure.

Our 2nd time to stay here during a visit to family at OSU. Great staff & comfortable room, excellent beds. Especially enjoyed the fresh ground brewed coffee at Breakfast. Staff went out of their way to care of us.

UPDATE DUE TO THE MANAGER WHO DIDNT CARE ABOUT MY ISSUES AT HOTEL: My family and I were here for a cheer competition, we checked out about 7am on Saturday. We called about 2pm the same day because I realized I forgot mine and my daughters swim suits hanging up in the bathroom, thinking i could go back and pick them up. They said they would call back to let us know and we never heard back. I called tonight(Sunday) at 7pm and the guy said he would call me back, not long later he called back claiming house keeping didn't find anything in the room. Not only do I THINK the swim suits either got taken and or thrown out in carelessness because I can't come up with any solid reason why they werent there, we switched rooms due to the bathroom in room 612 smelling strongly like marijuana, only to have room 712 smell just as strongly like marijuana. We had to tape off the vent in the bathroom with plastic as it smelled horrible and I have a cardiac child who shouldn't be around smoke. I assume the smoke was coming through the vents because once taped off we couldn't smell it anymore. This is a sad excuse for a hotel and we won't be back . Plus there was a dog barking the WHOLE night. REPLY : I guess a magic little fairy came and took the swim suit, maybe it was magic? Idk but Not slander when my swim suits are gone. Emailing a family member saying you will take legal action against me because I made an a post saying items were stolen...here is my updated response in my THOUGHT of items magically disappearing

Hotel staff was friendly and knowledgeable upon check in. The room is a nice size but there was what appeared to be dental floss and a long black hair in the middle of the bathroom floor and another black hair on the shower wall. Definitely not ours and frankly, kinda gross. The toilet seat was crooked. That is a small thing, but you have to wonder…does maintenance even try? The wall-mounted tv was also crooked. The walls are very thin. A lot of sound transfer from the next room as well as the floor above us. The location was convenient. Parking was an issue. The lot is small. The snow was not adequately cleared. Several parking spots were inaccessible and the corners were shortcutted which made navigating around them difficult.

Room was clean. Bathroom was not. The bed is super soft, too soft to sleep on. The TV is mounted crooked on the wall. The parking is minimal at best. It did not help that we had 12" of snow 1 week prior to our visit which highlighted the poor ability of the snowblower company to clear the parking lot properly.

A true 3/5 I believe. The value was okay, but many things missing the mark here. Pros: - Staff, both at check-in and check-out were super friendly. - Location/Parking, very easy to get to/from no issue here. - Value, cheap hotel considering other options in the area. - Renovations, lobby looks incredible and beds are super comfortable. Cons: - Breakfast, super lame for this hotel brand. No pancake maker and only apples for fruit. - In-Room, Keurig didnt work, only decaf pods supplied, bathroom largely skipped in renovation and the grout was filthy. - Sound proofing, sounded like our up-stairs neighbors were having a DDR competition and some running/stomping combo for whoever lost. - Hot tub, closed for some reason. A huge reason for why we had booked. Pool was open with warmer and questionably cloudy water.

The entire place was beautiful and clean! The room we had was really nice. The staff were courteous and polite as well as helpful! They have a huge variety breakfast and fresh coffee among other things. Would definitely stay there again.

Fairly happy with our experience here. Came in to town with friends to visit the city for a quick weekend and we all selected this hotel. Staff was friendly…was put off by the parking fee alerting us to the fact that the area is having issues with cars being broken into. I didn’t mind paying it, was just a bit of a surprise. Room was nice and clean, beds comfortable. Bathroom floor and trim could have used an update. Grout and caulk was pretty bad. Not enough to complain…I’ve certainly stayed in worse. Pool and hot tub were nice.

Overall I would not stay here again for several reasons. The rooms themselves have very thin walls and you can hear people having a normal conversation next door. If a guest enters their room and lets the door close, you can feel and hear it from several rooms away. Rooms facing the street also get a lot of noise. The AC/heater unit is very loud. So if you are looking for a quiet place to relax, this is not it. I am not sure why this happens but this is the second Holiday Inn Express where I notice a significant smell attaching to my clothes when I go to the dining area. It is quite pungent. The food itself was good. As far as cleanliness goes, I have mixed feelings on this. The room itself is clean. The sheets are clean and there is a kitchenette area with a microwave and fridge which was clean. However the bathroom, which lacks a fan, had some mold on the ceiling and the toilet had some specks and hair where the seat attaches to the base. They also charge a daily parking fee if you booked through a third party vendor. We had no issues with security concerns while there. On the plus side, the staff were very nice.

Had a surgery scheduled at Riverside and spent the night here the evening before. I have worked for a resort in the past and tend to not get overly impressed with hotels. This place and staff were amazing. Room was very clean, spacious and had excellent amenities. The staff welcomed us with a smile and kindness and once we were in our room, I received a text from the front desk asking if there was anything they could do to help in anyway and letting me Know of other amenities available.