Pool was freezing, definitely not heated. I was looking for places with breakfast included for my stay which is why I chose this place.. woke my kids up early to make it to breakfast to find out they charge extra for food?? Insane.. over $200 on a 1 night stay and breakfast isn’t even included that’s insane… They also had a few high schools staying here during my stay and they were so loud when we were trying to sleep and so rude in the hallways. I wouldn’t recommend anyone to stay here.

Easy check-in, check-out! We didn't drive this trip, so everything was a bit away from us, but we Uber/Lyft was available at any time of the day. Shuttle offer to airport. Only complaint was we didn't like the pillows. Other than that, room was nice, staff was nice, it was clean. Shower pressure was very nice.

This was the WORST hotel I have ever stayed at. The room they gave me had a bed that smelled like pee when you pulled the covers back. They gave me a new room, had to ask twice because they were to busy talking about what they did the day before with other employees, this includes the manager. The new room they gave us had stains everywhere and had something spilled on the door that my toddler was touching. I had to clean it up because we didn’t get our new room until 12 am and my baby was ready to sleep. Then the next morning when we wake up there is a bedbug crawling on my daughter’s pillow. We found a total of 2 bugs (wasn’t even looking) I put them in a cup and showed Chris (front desk person). He came in and checked the room out, walked out without saying anything I had to ask what he was going to do about it since he just walked away. I asked for a refund for my night- have to wait for the manager but they couldn’t tell me what time he comes in. I will be calling this evening and again until this is resolved. Please look at photos & think twice about booking! Don’t make our mistake.

Rooms were great, food was not great. Now, hotel food is kinda hit or miss, but there was a menu posted with some items I was eager to try, however the kitchen was apparently closed and there was a buffet instead. Pasta, tiny meatballs, chicken legs, basic salad. Not what I would have expected. The room prices were very low however, $88/night which was a trade-off so I couldn’t complain. The Manager on duty last night was great. Had a hard time understanding some of their employees due to language barriers.

I came to Crowne Plaza Columbus Ohio - North - Worthington for a group that uses space monthly. Meeting space is large, food provided by hotel was great. Banquet area restrooms looked recently refreshed. Note: they only had one partially hidden soap dispenser for 7 sinks. Parking area a little sketchy &needs a lot more lighting. Noticed hotel shuttle patrolling parking area and a couple of the temporary camera trailers. DANGER: Dimly lighted driveway is closed only by thin cable with no signage! I came within 2 ft of drilling cable as it is almost invisible with zero reflective signage, any signs, or large barriers.

Overall a poor hotel experience. Front desk reception was very friendly and quick to check me in. Hotel is very dated, has not been renovated in a long time. Elevators are dirty, buttons are worn out and falling apart. In the room: Air Conditioner/Heater very loud, could not change settings, had to unplug at night to reduce noise. Toilet would not stop running, very loud. Shower - water would not drain properly. Standing in ankle deep water while showering. Wallpaper is very old. Has stains. Carpet is old. Beds are small.

There is no indoor hot tub as pictured. Also customer service is extremely poor. I was going to buy $35 worth of concession items, after seeing the total I asked to return the items, the front desk lady told me she couldn’t authorize a refund, so I’d have to wait for management, and she noted in my account I needed that done. Upon check out time, management still was not in and I did not want to take their concession items with me, so I asked the male worker if I could just return the items. And they said yes, then managment would call me. I waited all day still no call, so I tried calling 5 more time to ask, the last person said there was no proof that the items were returned which was all on 2 cameras. And everyone is treating me exactly the same. WILL NEVER BE BACK TO THIS HOTEL. Common courtesy…. It’s $35… but seriously? 2 people HELPED ME PUT THE ITEMS BACK. Just for it never to be noted and now I lost my money. You don treat people that way when they come to your location to stay on a family vacation. Way to ruin this entire hotels name for us. Won’t be back to any location.

My biggest issue is the out dated rooms. Not even a microwave. Bed is at best a 5/10. If youre charging premium prices outside of premium areas, you need to have the amenities to match. The goofy van with the swirling lights mascarading as security in the parking lot doesn't cut it.

I regret to say that this is one of the worst hotels I’ve ever stayed at. First the good: Matt who checked us in at night was very supportive and helpful. I like the ambience and decor. It has 1970s 80s decor and the vibe of an old Soviet Hotel. *Now the bad: The parking lot is scary and dark. It is enormous, and there are almost no lights there. Two of our Family members got stuck in the elevator on the eighth floor about breakfast time. I told the front desk that it was a crisis, and that we needed help. They said that they called someone, but they continue to check people out, as if nothing had happened. 15 minutes passed. There were repeated comments about calling an elevator mechanic, who did not seem to be on the Property. No one seemed to know what to do. After 15 minutes, I had to call the fire department. They came promptly, and just before they arrived the elevator got unstuck. My Family members spent 25 minutes there and were in a state of panic before it was over. The hotel did not seem to have any plan to help people in this kind of situation, although the elevators are very old. We were promised in the end that the points we used to pay for the room would be returned, but they were not. There are some great people who work at this hotel, but the infrastructure is not in good condition. The room coffee pot also did not work, and the key to the door didn’t work after 11 A.M., although we were promised late check out. The staff couldn’t seem to get the key to work again, and a janitor had to come up and unlock the door with a tool to get us back in the room. I’m sorry to report all this because there are some genuinely kind people that work at this hotel. However, the infraestructural all needs to be updated and taking care of and this is not their fault.

Unsafe and poorly managed property. DO NOT STAY HERE!! When we woke up in the morning, we were shocked to find multiple cars in the parking lot with smashed windows and glass scattered everywhere. Clearly, this is not a one-time incident — there’s an obvious pattern of break-ins here. What makes it even more concerning is that the hotel supposedly has parking security. When we got back to the hotel around 12:30 a.m., the security van was sitting in the lot with its lights on — but no one was inside. The van was literally rocking back and forth, which made it clear the guard was not focused on protecting guests or their vehicles. There are no visible security cameras, and the so-called security detail is completely ineffective. Excuse for the break-ins was the security detail has to use the restroom sometimes. This is not a safe place to stay, and management needs to take guest safety seriously. You may get your room for a cheaper price but when you leave you’ll be paying a lot more for the damage to your car not to mention the hassle of driving home without a window and having to take the time to get it repaired. 10/3/2025 - 10/4/2025